Shipping policy
Thank you for shopping with FurGone. Below you’ll find everything you need to know about our shipping process.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information (where available).
Shipping Destinations
We currently ship to:
- United Kingdom
If your country is not available at checkout, please contact us at support@furgone.co.uk
Shipping Times
Estimated delivery times are as follows:
- United Kingdom: 3-5 business days
Please note that delivery times are estimates and may vary due to factors outside our control, such as customs delays or carrier disruptions.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
From time to time, we may offer free shipping promotions, which will be clearly stated on our website.
Tracking Information
Where available, tracking details will be sent via email once your order has shipped.
Please allow up to 48 hours for tracking information to update.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are determined by local customs authorities.
Delays
While we strive to meet all estimated delivery times, delays may occasionally occur due to high demand, weather conditions, or carrier issues. We appreciate your patience in such cases.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
Lost or Missing Packages
If your order has not arrived within the estimated delivery time, please contact us at support@furgone.co.uk with your order number. We’ll be happy to assist.
Contact Us
If you have any questions about shipping, feel free to contact us:
Email: support@furgone.co.uk